PosAm Servio is advanced tool of managed services (IT Service Management). It supports functions of a standard Service desk in terms of ITIL®. Morover, it provides complete support of Workforce and Facility management. It allows management of on-site personnel and management of technical infrastructure using end devices with access to mobile networks. For implementation of this solution in corporate environment, PosAm uses long-term practical experience in creation of service desks and provision of managed IT services.
PosAm Servio assists IT departments in providing quality services. Their managers will gain a tool for efficient service management within the whole life cycle. Clarification and automation of processes, or increase of response flexibility are just a few of the solution benefits increasing quality of services and user satisfaction.