At the end of 2014, PosAm was successful in the face of tough multinational competition in the tender for the solution of “End User Services” in Tatra banka. On 1.3.2015, PosAm replaced the original provider and assumed responsibility for the operation and support of several thousand IT end devices and their users, not just at the head office, but also all branches and other members of the Tatra banka group.
“It is always pleasing for us when a satisfied customer appreciates the quality of our work. The award of Tatra banka is all the more precious because we managed to meet and exceed the highly demanding requirements. We perceive this success also as a commitment in future co-operation to provide the customer with even greater usefulness in future,” noted Radovan Viskupič, Director for Banks and Insurance Companies, PosAm.
A key to providing quality services was to set them up correctly. PosAm experts conducted a detailed audit, mapped and defined provided services thoroughly by Best practices in line with ITIL. The clearly defined scope and quality of services helped Tatra banka increase transparency and control. Optimization combined with effective management and operation of services converted into cost savings. In terms of security, this was harmonized with the internal regulations of the bank and with the National Bank of Slovakia.
Preparation for takeover of the services was done at a demanding time, the end of 2014. Even so, we coped with everything in record time and the transition was so smooth that neither clients nor employees felt the change in any way. The excellently prepared transition was proven by how even from the first days the quality of services was on the maximum level and the agreed qualitative parameters were met in 99.5% of cases.
“According to data from IDC, our success in Tatra banka moved us into the number three spot among the largest providers of IT outsourcing on the Slovak market. We drew on our many years of experience and abilities with the provision of operational IT services for some of the largest Slovak entities – Slovenské elektrárne, Ministry of Finance SR, ZUNO Bank or Československá obchodní banka,” said Ladislav Bogdány, Chief Services Officer, PosAm.
Workforce management vo Východoslovenskej distribučnej sme rozšírili o ďalšie procesy
PosAm workforce management systém zmenil zložitý papierový proces vybavovania pracovných príkazov na automatizovaný a elektronický postup. Plánovanie prác, prerozdeľovanie pracovných príkazov, zaznamenávanie údajov, prenos dát do centrálnych systémov, všetko prebieha v elektronickej podobe. Pracovné príkazy dostáva pracovník priamo na svoje mobilné zariadenie. Pri rozhodovaní, komu sa pracovný príkaz pridelí, sa berú do úvahy údaje o dostupnosti pracovníkov, ich pracovné zaradenie a kompetencie a tiež rozvrh úloh a plán ciest po regióne. Pri inštaláciách, kontrolách, výmenách, alebo odpočtoch sú všetky údaje snímané automaticky. Informácie o klientovi, odbernom mieste, alebo spotrebe načítava sonda a prenáša […]
Workforce management in Východoslovenská distribučná was exceeded by next processes
The PosAm workforce management system has changed the complicated paper process of work orders to an automated and electronic process. Planning of work, redistribution of work orders, recording of data, transmission of data to central systems, everything is done in an electronic form. Work orders are delivered directly to mobile devices of employees. When deciding to whom a work order is assigned, availability of staff, their position and competence should be considered, as well as their task schedule and the road map of the region. For installations, inspections, exchanges or […]
The Once Only Principle should be applied throughout the whole of Europe
An initial meeting of consortium representatives of the TOOP (The Once Only Principle) project from 21 European countries took place in Tallinn, Estonia´s capital, at the end of January. This project was initiated by the European Commission on 1 January 2017 within the Horizon 2020 programme in order to ensure implementation of “The Once Only Principle”. The TOOP project is part of the EU eGovernment Action Plan 2016-2020 and will contribute towards increasing the efficiency of the Digital Single Market. The goal of TOOP is to allow cross-border cooperation among […]