Annual reports – How we are doing

The year 2023 could be dubbed a year of change. A fundamental driving force behind it being the departure of Slovak Telekom from the ownership structures of PosAm in the early months of the year. In terms of competitiveness, we devoted the most attention to our key value-generating process— the development of unique software solutions.
It is crucial that even during the past year, we continued to successfully operate and expand the most important software solutions and products in our portfolio. These include projects for ČEZ Distribuce, the Ministry of Finance of the Slovak Republic, Allianz, and the capital city of Bratislava. On the other hand, after losing a tender, we ended ten years of providing a relatively wide range of services for IS DCOM.

I owe my thanks to all our employees. They demonstrated a high level of professionalism and a strong relationship with their long-term employer. I also deeply value the long-standing and highly professional relationships with the broad portfolio of our customers. These are very valuable assets on which we shall build our bold designs for the future.

For 2023, we set two key areas for improvement: competitiveness and profitability. These areas are closely related, with one serving as a prerequisite and the other as an outcome indicator. Through managerial KPIs, we sought the right balance between these areas, achieving improved company results.
At the end of the year, we successfully passed the regular audit of the integrated management system, where Det Norske Veritas auditors positively assessed our progress in all areas. We achieved a “above standard level” rating, which commits us to further development of our management system.
In anticipation of ESG compliance requirements within the supply chain, we have embarked on a series of proactive initiatives to enhance our ESG credentials. These measures include comprehensive carbon footprint tracking, the attainment of environmental management certification, and the relocation of our headquarters to a building with a prestigious BREEAM certification.

This past year has marked significant milestones that tested our financial stability. The first was the departure of Slovak Telekom from the ownership structure of PosAm, following which we had to reaffirm our position as a creditworthy company to our partners. We confirmed all business relationships and proved that we remain a reliable business partner.
In the field of research and development of our proprietary solutions, which constitute our know-how and contribute to our competitiveness, we generated a value of EUR 725 thousand in 2023. Objectively, we can state that in 2023, we achieved an EBITDA value at a four-year high, and our trend is clearly upward, confirming the correct direction of our company’s strategy.

In 2023, in the spirit of continuously increasing our competitiveness, we focused on improving the managerial skills of our team leaders and managers. The goals were clear: to build more motivated teams and to strengthen overall engagement in the company. Part of our strategy was a survey that focused on employee engagement and the managerial approach of leaders. This comprehensive view enabled us to identify key areas for improvement. Throughout the year, we introduced a series of specially designed trainings and workshops, as well as tools and aids to support the daily development of our managers and employees.

We recorded a 33% increase in revenue in 2023.
In the commercial sector, we completed the initial segment of phase two in the field service management system for ČEZ Distribuce. Along with this delivery, we implemented a significant change management initiative, the “Assistance Project,” which enables the efficient redistribution of work across multiple organizational units of the company. For Slovak Telekom and T-Mobile Czech Republic, we successfully deployed the first instances of Hitachi Content Platform object storage, thereby strengthening our key partnership with Hitachi Vantara. We continued our deliveries for Allianz – Slovenská poisťovňa, where our Allegro Multichannel solution comprehensively covers the sale of insurance products. For DataCentrum, an entity of the Ministry of Finance of the Slovak Republic, we executed a comprehensive hardware delivery, including servers, accessories, and VMware software for the ministry’s private cloud. For the DEUS association (Data Center for the Digitization of Local Government), we delivered the DCOM Large Cities and DCOM+ projects, connecting more than 10 cities and over 500 municipalities to the Data Center for Towns and Municipalities. With the hardware renewal in more than 1.200 municipalities, we significantly contributed to the digitization of municipal self-government.

Our effort to develop a methodology that transforms the key phase of delivery - the design of a comprehensive information system - into an engineering process aiming for an optimal modular structure, has entered the final phase. This approach increases the flexibility in software modifications. We successfully tested the complete methodology at the end of the year in a project for managing the utilization of off street parking spaces. We also introduced a process of continuous improvement based on feedback from project deployments and internal development initiatives. Our unique approach to design and optimized processes throughout the entire software lifecycle lead us to high efficiency and competitiveness, enabling us to offer excellent value to our customers.

Over the past year, we have emphasized two main pillars of our strategy within the software development division: a personal approach to employee development and intensive work with talent through our Fullstack Academy. This dual commitment has allowed us not only to adapt to the rapidly changing technological environment, but also to create a culture of continuous learning and innovation, which is at the heart of our business.
We recognize that the true potential of our organization lies in its people. Thanks to these initiatives, we made significant progress in the past year not only in enhancing our technological excellence and innovation capacity but also in building a strong, dynamic, and resilient organization, ready for future challenges.

The year 2023 has been a year of significant progress for us. The most significant milestone was the creation of the “Modern EUS” (End User Services) concept, which represents an innovative approach to providing services to end-users. We are focusing on digitization, automation of routine tasks, efficient use of data, and cloud services. We are enhancing user experience, reducing labor intensity, and significantly cutting costs associated with end-device management services.

In 2023, we achieved significant milestones that strengthened our market position. We successfully completed the implementation of advanced features for the parking permit system in Bratislava and continue its operation for the next three years. Thus, ParkDots has become the most functionally rich solution on the market, easing the lives of residents and enabling efficient parking management for any city.
Equally significant was the delivery of a comprehensive parking system to the city of Košice with automatic approval of permit applications. The city also has an enforcement system and a mobile parking app for drivers. We also supplied Košice with a new generation scanning vehicle featuring technology from the Dutch leader SCANaCAR.
In 2023, we strenghtened our position as the market leader in mobile parking applications in Slovakia. By the end of the year, the ParkDots app had captured a 47% market share in Bratislava, with more than 1.5 million parking tickets issued, proving its trust and popularity among users.
In July, we took a strategic step and spun off ParkDots into a separate limited liability company.