Annual reports – How we are doing

Maroš Čuchta, Chief Executive Officer

In 2024, PosAm successfully returned to a growth trajectory, supported by a smooth transition in the CEO role and by ongoing initiatives aimed at strengthening our competitiveness. These efforts were launched following the exit of our majority shareholder, Slovak Telekom, in 2023 and have already begun to yield tangible results. This progress would not have been possible without the professionalism and dedication of our teams. I would like to express my sincere gratitude to all our employees, partners, and customers whose trust has enabled us to deliver lasting value through technology for over 34 years.

Anton Janetka, Chief Sales Officer

In 2024, we successfully delivered our largest commercial software project to date—JS ŘOT—for ČEZ Distribuce, marking a major milestone in the management of field service operations. We intend to continue our collaboration on the further development of this system in 2025. In the financial sector, our strong partnership with Allianz continued, while at Tatra banka we implemented the high-end G5600 storage system from Hitachi Vantara. We also launched a new cooperation with ČSOB Pojišťovna in the Czech Republic. In the public sector, we ensured the stable operation of critical infrastructure for financial information systems of national and local government institutions, in cooperation with DataCentrum. The year 2024 confirmed the strength of our solutions and PosAm’s position as a trusted systems integrator delivering high added value to both commercial and public sector clients.

Martina Mašlejová, Chief Product Officer

The year 2024 was pivotal for our product portfolio, driven by service modernization, enhanced added value, and improved market competitiveness. In the area of end-user device management, we introduced innovative enhancements to support more efficient administration, performance optimization, and a higher level of security in line with regulatory requirements. We also successfully extended cooperation with key customers. Our deliveries of Hitachi Vantara storage systems continued, adapted to current market demands. In addition, we developed two new solutions: Spotico, which intelligently manages parking in environments with limited capacity, and PosAm Kudos, an HR tool designed to foster feedback and recognize colleagues for their contributions, support, and ideas.

Tomáš Kysela, Chief Technology Officer

As part of the next-generation SaaS system for managing long-term parking permits, we applied—for the first time—our internally developed methodology for designing optimal modular structures of information systems. The project also serves as a pilot for an innovative modular software and data architecture that accelerates online data operations, enhances security, and streamlines backup and recovery processes. A key benefit for data analytics is the availability of all data for flexible reporting without the need for complex extraction and transformation procedures. Automatic access to historical data also establishes a strong foundation for business and artificial intelligence tools and processes, supporting the development of a learning organization.

Ronald Fleischman, Chief Human Resources Officer

In 2024, we continued to invest in the development of our people, with a focus on managerial skills, corporate values, and a positive company culture. We launched training programs aimed at the practical application of artificial intelligence in everyday work—from supporting back-office processes to software development. In response to employee needs, we introduced the internal Spotico system for efficient parking management, which improved commuting comfort. Toward the end of the year, we also focused on developing PosAm Kudos, a tool designed to foster a culture of recognition and mutual support among employees. Its launch is planned for 2025, with the first positive impacts expected early in the year. We also see strong potential for the solution’s external deployment.

Adam Pagáč, Chief Software Development Officer

In 2024, we established a new partnership with ČSOB Pojišťovna to develop a service portal for automotive repair shops, leveraging our long-standing expertise in the insurance sector to deliver innovative solutions for digitalizing and optimizing customer processes. We completed the implementation of Spotico and PosAm Kudos, two solutions that not only manage parking and support employee feedback effectively but also serve as pilot projects for our new internal software decomposition methodology. We also worked intensively on the Budget Information System (RIS) and strengthened our collaboration with Allianz Technology, with whom we extended the contract for further development of the Allegro Multichannel platform supporting automated insurance product sales. The year 2024 reaffirmed our strategic focus on innovation, efficiency, and strong partnerships—progress made possible by the commitment and professionalism of our employees.

Peter Mihalovič, Chief Infrastructure Solutions Officer

In 2024, we established the Infrastructure Solutions Division through the merger of the Transformation and Operations Divisions, which improved project execution efficiency and facilitated smoother transitions between lifecycle phases. As part of these changes, application support was gradually transferred to software division teams, and we formed an Enabling Team to define the division’s technological direction, develop standard platform services, and contribute to a new development methodology. We focused on enhancing our expertise in Microsoft Azure, open-source cloud platforms, and Microsoft 365 services, as well as in cybersecurity, where we obtained new certifications and strengthened our partnership with Microsoft. In the area of business reporting, we deepened our expertise and expanded our capabilities to better serve customer projects.

Ladislav Bogdány, Chief Services Officer

In 2024, we focused on increasing the profitability of our operational services through process optimization and broader adoption of remote work, which enabled more efficient deployment of technicians and reduced non-productive time. A key milestone was the extension of several outsourcing contracts, confirming the quality of our services. Within PosAm and Commander Services, we successfully validated the concept of Modern End User Services (mEUS), which enables self-service computer installation regardless of location or VPN connection and allows IT equipment to be assigned directly by the HR department. This approach accelerates onboarding, eases the burden on IT support, and represents a significant shift toward modern, efficient IT service management that delivers greater value to our customers.

Radovan Ambruš, Chief Financial Officer

After the economically challenging year of 2023, we entered 2024 with both prudence and an ambitious plan to improve the company’s performance. Thanks to this approach, we achieved added value and EBITDA at a five-year high despite lower revenue, thereby stabilizing the company on a positive trajectory. We also initiated a systematic renewal of our vehicle fleet. PosAm is not exposed to any material risks or uncertainties that could jeopardize its ability to continue operations. The decisions made by the company’s leadership during the year have set a clear direction for future development, and the 2024 results confirm their effectiveness—reinforcing our investment optimism and supporting our continued growth initiatives.

Michal Bróska, Executive Director and Chief Continuous Improvement Officer

In 2024, we continued implementing measures to strengthen competitiveness and profitability, which were reflected in the goals and initiatives of our management and led to improved financial results compared to the previous year. From March to September, we prepared the organization for a leadership transition, and in October, Maroš Čuchta assumed the role of CEO, succeeding Marián Marek. In the same month, we successfully completed an audit of our integrated management system conducted by DNV, which recognized significant progress across all assessed areas and ranked PosAm among companies operating at an "above-standard" level of management systems. We also completed the transition to the new ISO 27001:2022 standard, preparing us to meet the requirements of the NIS2 Directive, the Cybersecurity Act, and related sectoral regulations such as CER and DORA, all of which are critical to our customers.