Head of the Information and Communication Technology Section of Východoslovenská energetika Košice (VSE) Juraj Sabol and Product manager of PosAm, Juraj Pavol, contributed with a talk on the topic Management of service technicians in practice. They shared their experiences with the participants, gained from the installation and operation of a system that was implemented by PosAm and which VSE put into productive operation in January this year. They underlined the practical benefits of using mobility as part of service activities while putting forward the “pros and cons” of implementing Workforce management in practice.
The role of the EWOlution system (Electronic Work Orders), the basis of which comprises the solution PosAm Servio, is to manage, plan and evaluate the work of service technicians performing the reading, inspection and replacement of electricity meters as part of the distribution network of VSE. Implementation of the system gave VSE the perfect tool for assigning the right workers to appropriate work, at the right time, so that they in return give an optimum output. The result is increased work effectiveness and a higher standard of services.
The key factors that made these results attainable are the automation of activities, tight integration with several company systems (distribution system, accounting system, attendance system, GPS etc.) and full digitalisation of the entire process (work orders, recording results, reports, the signing of work orders, reading data from meters), which deletes the need for paper.
The outcome of this is a marked acceleration of the planning process (by 70%), a perfect overview of the activities of workers in real time, simplification of the work of people in the field, far better provision of information to customers, thorough monitoring of materials, minimisation of failures caused by the human factor and a shorter time for resolving customer requests. Find out more about the solution PosAm Servio.
Slovak Telekom sells its stake in PosAm subsidiary
Slovak Telekom Group has announced a further change in its structure. Slovak Telekom has sold its 51% stake in PosAm – which it owned since 2010 – and as a result, PosAm will once again operate independently on the Slovak ICT market from March 3rd, 2023. Slovak Telekom agreed on the buyback of 51% of the company’s share directly with its founder and CEO Marián Marek. However, the sale of PosAm does not prevent Slovak Telekom and PosAm looking for opportunities for effective cooperation on selected projects in the future. […]
Workforce management vo Východoslovenskej distribučnej sme rozšírili o ďalšie procesy
PosAm workforce management systém zmenil zložitý papierový proces vybavovania pracovných príkazov na automatizovaný a elektronický postup. Plánovanie prác, prerozdeľovanie pracovných príkazov, zaznamenávanie údajov, prenos dát do centrálnych systémov, všetko prebieha v elektronickej podobe. Pracovné príkazy dostáva pracovník priamo na svoje mobilné zariadenie. Pri rozhodovaní, komu sa pracovný príkaz pridelí, sa berú do úvahy údaje o dostupnosti pracovníkov, ich pracovné zaradenie a kompetencie a tiež rozvrh úloh a plán ciest po regióne. Pri inštaláciách, kontrolách, výmenách, alebo odpočtoch sú všetky údaje snímané automaticky. Informácie o klientovi, odbernom mieste, alebo spotrebe načítava sonda a prenáša […]