back

As of March, the satisfaction of IT users in Tatra banka is in the experienced hands of PosAm specialists

News
Published 22.4.2015

Already at the end of 2014 PosAm made headway among the competition of strong multinationals and proved successful in the selection proceedings for the supply of “End User Services in Tatra banka (TB)”. This success reinforced the position of the company on the market of outsourcing services in Slovakia. According to data from IDC, PosAm has moved into the third spot on the market, behind Slovak Telekom and HP.

PosAm’s success is founded on many years of experience with the provision of operational IT services for the largest Slovak companies – Slovenské elektrárne, Ministry of Finance SR, or from the banking sector, ZUNO Bank and Československá obchodná banka. Revenues from the support and operation of IT services account for around 20% of the total revenues of the company (data for 2014).

The victory in the tender started the demanding process of assuming the services from the original provider, which included a lot of organisational, procedural and technical issues. Key areas included the creation of detailed management and operating manuals. It maps out comprehensively and describes the provided services as part of Best practices in line with ITIL and enables their effective management and operation.

The whole process was successfully completed as of 1.3.2015. From this date, PosAm handles the operation and support for end IT devices for roughly 2800 users at the head office of Tatra banka and at its over 120 branches throughout Slovakia, as well as in other members of the Tatra banka group.

“Our services are proof that even upon the optimisation of costs, with the right partner it is possible to capture the highest qualitative parameters in the operation and support of IT. More than 98% of end users express their satisfaction with our services and I am confident that the users of Tatra banka will join them. This figure also commits us to improving and raising the quality of our services even further”, said Radovan Viskupič, Director for Banks, PosAm.

“Success in Tatra banka is confirmation of our abilities and our position on the Slovak market of outsourcing services. It also underlines the fact that for customers, outsourcing is the way to secure their IT services in an effective and top quality way”, said Ladislav Bogdány, Director of Operational Services Division of PosAm.

More about our services

More news

27.6.2017
Workforce management in Východoslovenská distribučná was exceeded by next processes

The PosAm workforce management system has changed the complicated paper process of work orders to an automated and electronic process. Planning of work, redistribution of work orders, recording of data, transmission of data to central systems, everything is done in an electronic form. Work orders are delivered directly to mobile devices of employees. When deciding to whom a work order is assigned, availability of staff, their position and competence should be considered, as well as their task schedule and the road map of the region. For installations, inspections, exchanges or […]

Workforce management in Východoslovenská distribučná was exceeded by next processes
27.6.2017
Workforce management vo Východoslovenskej distribučnej sme rozšírili o ďalšie procesy

PosAm workforce management systém zmenil zložitý papierový proces vybavovania pracovných príkazov na automatizovaný a elektronický postup. Plánovanie prác, prerozdeľovanie pracovných príkazov, zaznamenávanie údajov, prenos dát do centrálnych systémov, všetko prebieha v elektronickej podobe. Pracovné príkazy dostáva pracovník priamo na svoje mobilné zariadenie. Pri rozhodovaní, komu sa pracovný príkaz pridelí, sa berú do úvahy údaje o dostupnosti pracovníkov, ich pracovné zaradenie a kompetencie a tiež rozvrh úloh a plán ciest po regióne. Pri inštaláciách, kontrolách, výmenách, alebo odpočtoch sú všetky údaje snímané automaticky. Informácie o klientovi, odbernom mieste, alebo spotrebe načítava sonda a prenáša […]

Workforce management vo Východoslovenskej distribučnej sme rozšírili o ďalšie procesy
The Once Only Principle should be applied throughout the whole of Europe

An initial meeting of consortium representatives of the TOOP (The Once Only Principle) project from 21 European countries took place in Tallinn, Estonia´s capital, at the end of January. This project was initiated by the European Commission on 1 January 2017 within the Horizon 2020 programme in order to ensure implementation of “The Once Only Principle”. The TOOP project is part of the EU eGovernment Action Plan 2016-2020 and will contribute towards increasing the efficiency of the Digital Single Market. The goal of TOOP is to allow cross-border cooperation among […]

The Once Only Principle should be applied throughout the whole of Europe

You are using an outdated browser. You can update it on this page.