English
Tatra banka – modern end-user services and infrastructure solutions for the banking sector
Tatra banka is one of the leading banks in Slovakia and has long been among the most innovative financial institutions in the region. As part of the Raiffeisen Bank International Group, it serves hundreds of thousands of clients and places high demands on the quality, security, and availability of its digital and operational solutions.
A high level of digitalization and a strong focus on customer experience create the need for a stable and secure IT environment that supports the bank’s day-to-day operations.
Cooperation
PosAm has long-term cooperation with Tatra banka in the area of IT services and infrastructure. In 2025, the collaboration was extended with a new contract for end-user device support and management.
Challenge
The banking environment is among the most demanding in terms of security, availability, and reliability of IT services.
The key challenge was to ensure long-term:
- reliable operation of end-user devices across the entire organization,
- a high level of security and data protection,
- efficient user support without disrupting banking operations,
- while creating space for the modernization of IT services and infrastructure.
Solution
PosAm provides end-user device management and support services covering the entire lifecycle of devices and ensuring the smooth operation of the bank’s IT environment.
The solution includes the gradual modernization of end-user services, bringing centralized device management, a higher level of automation, and enhanced security of end-user devices.
In addition to end-user services, PosAm also contributes to the development of infrastructure solutions, including the implementation and management of data storage systems based on Hitachi technologies, ensuring reliable data storage and availability.
The solution covers:
- management and support of end-user devices across the organization,
- delivery of user support and service processes,
- implementation and development of data storage and infrastructure solutions.
Value for the client
- Reliable and secure operation of end-user devices in an environment with high data protection requirements.
- Efficient user support without disruption to banking operations.
- Enhanced security of the IT environment and improved control over devices.
- Stable and high-performance infrastructure for data processing.
- Readiness for further digitalization and innovation.
Result
The long-term partnership and its extension in 2025 confirm that PosAm is a reliable partner capable of delivering IT services and software solutions in the financial sector with high demands on security, availability, and quality, while also supporting the client’s continued growth and development.
PosAm, as a long-time reliable partner in the field of Hitachi Vantara disk array support, has contributed also with this activity to the modernisation of our IT infrastructure and the improvement of the environment for banking applications, which continuously require a more powerful and modern infrastructure.
