Modernising endpoint management in a multinational environment

Context

The client is an international insurance company and part of a multinational financial group. It operates through branches in a number of European countries, including Slovakia. Across the region, a team of several hundred experienced specialists contributes to its operations.

The company has been active on the Slovak market for several years and specialises in non-life insurance for individual clients as well as small and large businesses. Its portfolio mainly includes property and liability insurance, travel and accident insurance, and motor insurance. The nature of its business – managing sensitive personal and financial data, processing insurance policies and settling claims quickly – places high demands on the reliability, security and availability of IT services, which directly support employees’ day-to-day work and the quality of client services.

Solution

PosAm carried out the implementation as part of the comprehensive Modern End-User Services (mEUS) approach, which covers endpoint management, security policies and modern cloud services within a unified Microsoft 365 and Entra ID ecosystem.

The delivered solution includes:

• a more secure environment – introduction of disk encryption, password management and Microsoft Security Baselines,
• automated device onboarding – fast, zero-touch deployment of new devices using Microsoft Autopilot,
• centralised cloud management – reduced dependence on on-site infrastructure and a single view of devices across all branches,
• automated updates – management of operating system, Office application, driver and firmware updates without manual intervention,
• support for hybrid work – a standardised environment with secure access to applications and services from anywhere,
• access to on-premises resources – secure connection of modern-managed devices to on-premises server services,
• compliance and control – proactive mechanisms to ensure adherence to regulatory requirements,
• cloud print management – implementation of Microsoft Universal Print, which replaced on-site print servers with cloud infrastructure managed via Entra ID.

Value for the client

Automated device deployment without the need for manual intervention by an IT technician

• Enforcement of security and compliance policies combined with Conditional Access via Entra ID
• Support for modern hybrid and remote working models, including BYOD * Remote actions (device lock, data wipe in case of loss)
• Centralised cloud print management, eliminating the need for on-site print servers and the associated maintenance and security risks
• Reduced IT workload thanks to self-service portals and automation
• Demonstrable compliance with regulatory requirements (including GDPR) and simpler audits
• Lower operating costs (TCO) compared to traditional on-premises device and print management

Result

By implementing Microsoft Intune and Microsoft Universal Print, the insurer gained a unified, modern-managed platform for endpoints and print infrastructure across all its branches in Europe. Both solutions are part of the same Microsoft 365 and Entra ID cloud ecosystem, which means unified administration, consistent security policies and lower total operating costs compared to separate on-premises solutions.

The project also laid the foundation for further expanding the insurer’s Zero Trust strategy and cloud-first approach, and confirms PosAm’s ability to deliver complex endpoint care projects even in an international environment with high demands on security, availability and regulatory compliance.