English
Allianz – Slovenská poisťovňa is one of the largest and strongest insurance companies on the Slovak market and a leader in non-life insurance. It is part of the international Allianz Group, which manages contracts for millions of clients worldwide. The company offers a wide portfolio of insurance products for both individuals and businesses, built on financial stability, long-standing experience, and innovative solutions.
Challenge
The insurance industry is a sector where efficient sales, product flexibility, and high-quality claims management directly impact not only customer experience and decision-making, but also the overall business performance of the company.
The key challenge was to ensure long-term:
- efficient multi-channel sales,
- reliable policy administration throughout the entire lifecycle,
- efficient and automated claims processing,
- while creating space for technological development without disrupting system continuity.
Solution
PosAm provides long-term development and enhancement of key systems supporting sales, policy administration, and claims management.
In the area of sales, this includes the AMC system, which supports multi-channel sales, including online distribution of commercial insurance products. Another key solution is PROLIK, focused on automating and streamlining the claims handling process.
The new phase of cooperation, confirmed by a 5-year contract extension, also brings a shift in the delivery model towards comprehensive software solutions. This approach enables systematic system development, better integration, and more efficient change management.
The solution also includes ongoing technological modernization, creating the foundation for further innovation and increased efficiency of key insurance processes.
The systems are used daily by thousands of users and support the efficient processing of tasks and data across millions of contracts and documents.
Value for the client
- More efficient insurance sales through support for multi-channel distribution, including online channels.
- Faster and more efficient claims processing through automation of key processes.
- Simplified and integrated system environment, reducing complexity and improving change management.
- Higher readiness for innovation through technological modernization and a new delivery model.
- Long-term continuity and predictable development supported by a stable partnership.
Result
More than 25 years of cooperation, along with its extension for another 5 years, confirm that PosAm is a reliable partner that delivers innovative software solutions, supports key business processes, and creates the conditions for long-term growth and development of the client.
