Head of the Operational Services Department and member of the itSMF Board, Michal Bróska, also gave a presentation on the theme of Economic aspects of operational services. In his presentation, he analysed the economics of providing services from the perspective of the provider and also from the customer, while offering an answer to several practical questions: Do the contractual parties have common motivation? What payment models for services exist and in where does it make sense to apply them? How to compare costs in a transparent way in the case of outsourcing? How do statistics affect the price of services?”
From the presentation it was evident that ITSM is not merely an end in itself or some kind of fashion trend. It is a powerful tool for the economic provision of services, which increases in importance especially in complex economic times.