The PosAm workforce management system has changed the complicated paper process of work orders to an automated and electronic process. Planning of work, redistribution of work orders, recording of data, transmission of data to central systems, everything is done in an electronic form.
Work orders are delivered directly to mobile devices of employees. When deciding to whom a work order is assigned, availability of staff, their position and competence should be considered, as well as their task schedule and the road map of the region.
For installations, inspections, exchanges or readings, all data is automatically taken. Client details, data on points of delivery or consumption are collected with a probe and transmitted to the mobile application. Thus, the whole process is accelerated significantly and failures are eliminated.
With up to 80 people in the field that have to address up to 100,000 requests per year and to record 30-50,000 consumption readings per month, their effective management is very important. Implementation of the system optimized internal processes, improved their control and facilitated work for field employees. It resulted in lower costs, higher performance and better services for customers.
“This system has brought a break in the work management in the field of work orders,” said Ing. Peter Kopčák, Head of Measurement and Control Dept. on PosAm workforce management system for VSD.
About Východoslovenská distribučná
Východoslovenská distribučná is an energy company providing comprehensive services related to the distribution and supply of electricity. More than 1 500 employees manage more than 600,000 points of delivery and almost 21,000 kilometres of networks. VSD, a.s. was established in November 2005 and started its activities in 1st July 2007 when it was separated from Východoslovenská energetika a.s. (VSE), whose strategic investor is Innogy, one of the leading energy companies in Europe.