Slovak Telekom agreed on the buyback of 51% of the company’s share directly with its founder and CEO Marián Marek. However, the sale of PosAm does not prevent Slovak Telekom and PosAm looking for opportunities for effective cooperation on selected projects in the future. PosAm is not the first company that Slovak Telekom has sold in the recent period. In June 2020, Slovak Telekom also sold its 100% stake in Zoznam.

Change after 13 years

Through buying the majority share in one of the ICT market leaders – PosAm – Slovak Telekom planned to acquire competences in a new segment in 2010, and to offer clients a more comprehensive range of services – including infrastructure and application solutions. Over the subsequent decade, several successful solutions were created in cooperation between the two companies. Examples include the first large Slovak public cloud under the Telekom brand in 2011 – built and operated by PosAm.

Examples of key innovations developed in recent years include the ParkDots parking application – which Deutsche Telekom chose in 2018 for its Smart City portfolio, and with which PosAm – in cooperation with Czech T-Mobile in 2020 – went on to win the competition for the largest city parking project in Pardubice.

“PosAm was the second successful acquisition in the history of the Group, and at the given time helped us to develop our ICT activities and expansion in this area. During 13 years of joint synergies, both companies have mutually advanced in ICT and managed to establish themselves in the segment of cloud solutions and – most recently – in the parking solutions segment. We truly appreciate the previous years and our joint work on several important projects. Currently, the composition and structure of our Group’s business is partially changing, and we are focusing on new technological challenges such as the construction of optics and the next generation of mobile networks. For the B2B segment, we have a comprehensive range of connectivity and solutions on offer under the T Biznis identity. We continue to see PosAm as an important player in the field of ICT, and we wish PosAm further success in the market,” summed up Pavel Hadrbolec, CFO of the Slovak Telekom Group.

“Thirteen years of close cooperation within the Deutsche Telekom group gave us a lot of experience, and enabled us to have a more intensive insight into foreign markets. Together, we managed to implement several large projects, and to develop the robust ParkDots urban parking system – which is today the most used parking solution in Slovakia. We additionally gained new knowledge and partnerships in the field of infrastructure and storage systems. At PosAm, we want to continue to focus on key projects, and to develop our competences using state-of-the-art technologies in order to continuously deliver software solutions with high benefits to our customers,” said Marián Marek, CEO of PosAm.

PosAm: No changes in our strategic direction and product portfolio

PosAm is one of the oldest ICT companies in Slovakia – having been established in 1990, and in the following two decades having developed into one of the leading system integrators in Slovakia. In 2010, PosAm became part of the Slovak Telekom Group which forms part of the international Deutsche Telekom group. As of March 3rd, 2023, PosAm was separated from the structure of Slovak Telekom in the form of a management buyout. Marián Marek will once again become the majority owner, and the members of the management team will become minority shareholders.

PosAm covers the information system for managing public finances and the register of financial statements for the Ministry of Finance, complex information systems for the Allianz insurance company, and several contracts in the field of IT outsourcing for Tatra banka, Slovenské elektrárne, Stredoslovenská distribučná, SPP-distribution, and other important companies on the market. Among the latest acquisitions is a project at ČEZ Distribuce which uses advanced mathematical optimizations to manage the work of 250 dispatchers and 2,000 distribution network technicians in the field on a daily basis.

About PosAm, spol. s r.o.: PosAm is a leading Slovak IT company which bases its operations on deep knowledge of customers’ businesses and the ability to bring them useful solutions and services focused on the development, integration, and management of software works, design, implementation, and management of virtualized IT infrastructures and the care of end devices. PosAm provides its own software solutions in the areas of field service management, insurance, transport, and public administration. PosAm has been successfully helping companies in Slovakia and abroad to achieve their business, financial, technological and strategic goals for 33 years.

Media contact:
Richard Menczer
menczer@seesame.com

T: 0907 726212

About Slovak Telekom, a. s.

Slovak Telekom is the largest Slovak telecommunications operator with many years of experience, and a responsible approach to business. Under the Telekom brand, Slovak Telekom provides a wide portfolio of fixed and mobile network services to individuals, households and corporate customers. Every year, Slovak Telekom invests tens of millions of Euros into building its own fixed and mobile infrastructure. Services on the optical network are already available to more than a million households. Telekom’s mobile networks received the Best in Test award from umlaut (P3) for their quality seven times in a row between 2015 and 2019. Slovak Telekom started the first commercial 5G network operation in December 2020.

Slovak Telekom is part of the multinational Deutsche Telekom Group. Its sole shareholder is Deutsche Telekom Europe B.V. with a 100% share.

Príspevok Slovak Telekom sells its stake in PosAm subsidiary je zobrazený ako prvý na PosAm.

Pracovné príkazy dostáva pracovník priamo na svoje mobilné zariadenie. Pri rozhodovaní, komu sa pracovný príkaz pridelí, sa berú do úvahy údaje o dostupnosti pracovníkov, ich pracovné zaradenie a kompetencie a tiež rozvrh úloh a plán ciest po regióne.

Pri inštaláciách, kontrolách, výmenách, alebo odpočtoch sú všetky údaje snímané automaticky. Informácie o klientovi, odbernom mieste, alebo spotrebe načítava sonda a prenáša do mobilnej aplikácie. Celý proces sa to výrazne zrýchľuje a eliminuje sa chybovosť.

Keďže v teréne sa pohybuje až 80 ľudí, ktorí musia vykonať až 100 tisíc požiadaviek ročne a mesačne zaznamenť 30-50 tisíc odpočtov spotreby, je ich efektívny manažment veľmi dôležitý. Implementácia systému optimalizovala interné procesy, zlepšila kontrolu a uľahčila prácu zamestnancom v teréne. Výsledkom sú nižšie náklady, vyššie výkony a kvalitnejšia obsluha zákazníkov.

„Tento systém priniesol zlom v riadení práce v oblasti pracovných príkazov“, zhodnotil prínos PosAm workforce management systému pre VSD Ing. Peter Kopčák, vedúci úseku merania a kontroly.

O Východoslovenskej distribučnej

Východoslovenská distribučná je energetická spoločnosť, poskytujúca komplexné služby spojené s distribúciou a dodávkou elektriny. Vyše 1500 zamestnancov spravuje viac ako 600 tisíc odberných miest a temer 21 000 kilometrov sietí. VSD, a.s. vznikla v novembri 2005 a začala svoju činnosť 1. júla 2007, keď došlo k odčleneniu od spoločnosti Východoslovenská energetika a.s. (VSE), ktorej strategickým investorom je koncern Innogy, jedna z vedúcich energetických spoločností v Európe.

Príspevok Workforce management vo Východoslovenskej distribučnej sme rozšírili o ďalšie procesy je zobrazený ako prvý na PosAm.

Work orders are delivered directly to mobile devices of employees. When deciding to whom a work order is assigned, availability of staff, their position and competence should be considered, as well as their task schedule and the road map of the region.

For installations, inspections, exchanges or readings, all data is automatically taken. Client details, data on points of delivery or consumption are collected with a probe and transmitted to the mobile application. Thus, the whole process is accelerated significantly and failures are eliminated.

With up to 80 people in the field that have to address up to 100,000 requests per year and to record 30-50,000 consumption readings per month, their effective management is very important. Implementation of the system optimized internal processes, improved their control and facilitated work for field employees. It resulted in lower costs, higher performance and better services for customers.

“This system has brought a break in the work management in the field of work orders,” said Ing. Peter Kopčák, Head of Measurement and Control Dept. on PosAm workforce management system for VSD.

About Východoslovenská distribučná

Východoslovenská distribučná is an energy company providing comprehensive services related to the distribution and supply of electricity. More than 1 500 employees manage more than 600,000 points of delivery and almost 21,000 kilometres of networks. VSD, a.s. was established in November 2005 and started its activities in 1st July 2007 when it was separated from Východoslovenská energetika a.s. (VSE), whose strategic investor is Innogy, one of the leading energy companies in Europe.

Príspevok Workforce management in Východoslovenská distribučná was exceeded by next processes je zobrazený ako prvý na PosAm.

The TOOP project is part of the EU eGovernment Action Plan 2016-2020 and will contribute towards increasing the efficiency of the Digital Single Market. The goal of TOOP is to allow cross-border cooperation among public authorities and promote the business activities of companies across borders. This step eliminates unnecessary burdens for European companies which are asked to present the same data and documents repeatedly.

PosAm is a representative of Slovakia in the consortium. Its experts contributed also in the planning and preparation of the project. “When working on the TOOP project, we will use our experience and knowledge from introducing The Once Only Principle in Slovakia. We have only recently celebrated the third anniversary of introducing PosAm´s Register účtovných závierok (Registry of Financial Statements) system. The aim was to introduce this principle into the communication of economic operators with public authorities,” says Peter Kolesár, a director for public authorities at PosAm.

PosAm is also a coordinator for Slovak public institutions that will participate in the pilot project. Presently, the Ministry of Finance of the Slovak Republic and the Statistical Office of the Slovak Republic are participating in it. For maximum effect of “The Once Only Principle”, also other institutions will be gradually invited to participate.

Three pilot projects

The introduction of “The Once Only Principle” across countries will first be tested in three pilot projects. These will be cross-border electronic services for business mobility, updating connected company data, and on-line access to ship and crew certificates for ship transport. In these pilots up to 60 information systems from 21 European countries can be inter-connected. The pilots will not only test the proposed architecture and technologies but also help administrations and businesses to speed up service provision and enable SMEs to operate easily within the EU Digital Single Market.

Connecting to existing programmes and initiatives

The TOOP project has the ultimate goal of developing a proposal for innovative federative architecture enabling the inter-connection and cooperation of particular national registries and systems at a Europe-wide level. This architecture will support the cross-border cooperation of public authorities in particular European countries and international business activities. For this purpose, TOOP will consider the possibilities of existing EU frameworks (EIRA, EIF) and the use of existing IT components (so-called Building Blocks) developed within the e-SENS project and operated as Digital Services Infrastructures of the Connecting Europe Facility.

More about project

Príspevok The Once Only Principle should be applied throughout the whole of Europe je zobrazený ako prvý na PosAm.

When creating the broker solution, PosAm utilized a completely new approach towards the sale of the products themselves. It should reflect the need to build trust relationships between the insured and the insurer based on quality services and transparent information, so the entire solution was tailored to this end.

Refined interface of the “wizard type”, focused on the assisted experiential sales, has brought a new dimension into the sales process and gives the opportunity to involve a prospective client in the preparation and modelling of the insurance. The interactivity of this process contributes to a significant enhancement in service provision and customer satisfaction.

In addition to improving sales support, PosAm has also focused on delivering products more effectively to the market. For this purpose PosAm designed a new technology layer that consolidates these processes in individual sales channels into a common platform. The unique solution in the insurance market provides full configurability of sales products, enables very fast and effective changes to computational algorithms and also unlimited product segmentation for specific sales networks, or individual salespersons. This approach reduces the time to market new products and also reduces costs.

“We have made a lot of effort to develop a new multi-channel solution for Allianz – Slovenská poisťovňa. We have used our deep knowledge of customer processes and technologies and have brought innovative multichannel solutions that meet the highest demands for quality sales support in the digital and mobile world. We believe it will help the insurance company maintain and strengthen its market leadership,” said Katarína Petríková, Head of the ASG Business Group.

About Allianz-Slovenská poisťovňa

Allianz – Slovenská poisťovňa is the largest universal insurance company in Slovakia, with a market share of almost 27%. It offers an entire range of insurance products: from life and accident insurance, through private property insurance and motor vehicle insurance, to industry and entrepreneur insurance. The company has more than 1,800 employees and operates more than 300 sales points all over Slovakia. It belongs to the Allianz Societas Europaea Group, which manages the contracts of millions of clients around the world.

Príspevok Quickly and fairly. And with the new sales system also through multiple channels. je zobrazený ako prvý na PosAm.

On behalf of the Faculty of Economic Informatics of the University of Economics, attendees were welcomed to the opening of the lab by Dean Professor Ivan Brezina, CSc., who appreciated not only PosAm’s support, but also underlined future possibilities of co-operation: “I want to thank the company PosAm, which understands the situation that the school system, including our university, finds itself in, and for helping us secure the equipment for this lab. I firmly believe in future co-operation for the benefit of our students, whether it is in lecturing, the planned renewal of accreditation of the curriculum of Economic informatics, or even in the preparation of new subjects.”

Interest in long-term co-operation was also confirmed by PosAm CEO, Marián Marek: “We know the state of the school system in Slovakia is not exactly how we would like it and I see it as only natural that we help if we can. I believe that the opening of this lab is the first step to our potential co-operation and that with mutual interest we can ensure its continuation. One key area that our company resolves is information support for elaborating the state budget. It is a topic that is close to the University of Economics and I see scope here for the most intensive co-operation possible, whether concerning methodology or expertise. In addition to the subject of budgeting, students may also be interested in our experience in the field of programming, methodology of software development, or project management.”

Renewing the equipment of the computer lab at the Faculty of Economic Informatics of the University of Economics in Bratislava is a logical continuation of the activities of PosAm, which seeks opportunities to support the development of new talent. The main focus is on mathematics, physics, informatics and robotics.

The company is active, for example, in the project called Nemaj na saláme (trans: Don’t be indifferent), which helps secondary school students in making their decision on what and where to study. The aim is for them to choose a field of study accounting for labour market opportunities.

PosAm supports also the association Trojsten, whose members organise competitions and common education for gifted secondary school students in mathematics, physics and informatics.

Even PosAm’s involvement in forming the social environment in which it does business was one of the reasons why it was recently declared National Champion in the European Business Award. One of the most important criteria in this competition, in addition to innovation and success, was precisely compliance to ethic principles and the benefit to its business environment.

Príspevok New equipment means better quality tuition of informatics at university je zobrazený ako prvý na PosAm.

The title of national champion is awarded to companies based on evaluation of seven criteria. An expert panel assessed each company on, for example, its innovations, ethical profile, quality of relations with business partners and long-term strategy, while accounting for company flexibility and reliability upon rapidly changing market conditions.

In the next phase the judging panel will decide on the holders of the title  Ruban D’Honneur, which means ten finalists for each category. Among them will be determine the winners in the next stage of the competition. In parallel with the decision of the judging panel will proceed to the public voting for the titles National Public Champion and European Champion Public.

PosAm attracted attention with its story and uncompromising results.

A key part of PosAm’s victory in its category can be attributed to the company’s history, which has seen it develop useful technologies for over 25 years. In that time it has transformed from a small green field company into a respected corporation. It now enjoys 5th place among system integrators in Slovakia when comparing gross margin (source: Trend TOPin Information technologies, May 2016). In 2014, the company generated record revenue (more than EUR　47 million) – a year-on-year growth of 30%. In 2015, PosAm produced a record gross margin in excess of EUR 19 million (source: Annual Report). In addition to excellent financial results, the company boosted its position in key segments and competences.

The most significant projects of PosAm in the assessed period include the Data Centre of Towns and Villages (DCOM), which the company as the consortium leader handed over for use at the end of 2015. DCOM gives regional and local government (currently 1 511 municipalities) a comprehensive package of IT services. With establishment of the DCOM project, PosAm became the only company on the Slovak market with two references to large cloud solutions. Its second project was the public cloud for the largest telecommunications operator in Slovakia – Slovak Telekom.

PosAm also greatly advanced its position in the provision of IT outsourcing. By taking over administration of End User Services in Slovakia’s third largest bank, PosAm became the third largest IT outsourcing provider in the country in 2015. The quality of PosAm’s IT services is proven also by the award Supplier of the year 2015, which it received from Tatra banka.

The stability and competency of the company is attested to also by this year’s 20th anniversary of the development and operation of the Budget Information System. The system is used by the Ministry of Finance SR for running the state budget. Since its establishment, the BIS has helped transform public finances of the whole country. It now provides full support to budgetary processes for almost 5 000 entities on all levels of public administration. The BIS is a unique solution in the CEE region, to say the least.

PosAm’s inclusion to the shortlist can be partially put down to the company’s activity in the field of employee support, customer care and activities aimed at corporate social responsibility.

About the　European Business Award

The European Business Award is an independent programme aimed at supporting and developing the European business community. It is the largest and most significant multi-segment pan-European competition that tries to identify and promote excellence. The main principles when awarding companies are innovation, success and compliance with ethical principles.

Príspevok PosAm receives title of National champion in European Business Awards 2016/17 je zobrazený ako prvý na PosAm.

Representatives of the Macedonian government who are looking for ways to improve the functioning of public administration are keenly interested in the DCOM project. They were inspired by the functioning model and modern solution, which raises the standard of IT infrastructure of towns and villages, improves the ways information technologies can be used for civil servants, citizens and the whole of public administration, while making electronic services available to citizens. As part of the lively discussion, consultants from PosAm spoke about the company’s wealth of experience with various aspects of preparing for and implementing such an extensive, complex and sophisticated solution.

The Macedonian Minister of Information Society and Administration, Marta Arsovska Tomovska, who is responsible also for digital transformation and administrative reform in the country, became acquainted in detail with the functioning example of eGovernment in Slovakia. The excellence of the DCOM project is proven not just by the strong interest of participants at the meeting, but also by several Slovak and international awards.

“We are happy to have had the possibility to present the DCOM project to representatives of the Macedonian government and partners from Makedonski Telekom. I am confident that the solution would prove to be a benefit for citizens and local government alike, also under Macedonian conditions”, said PosAm’s Project Manager for DCOM, Roman Jedinák, after the meeting.

Príspevok DCOM – inspiration for eGovernment in Macedonia je zobrazený ako prvý na PosAm.

Paperless processes accelerated contract activation by weeks

An important issue concerning the switch to paperless processes is how to resolve expressions of will, i.e. the signing of contracts and other documents. PosAm implements the technology of digital handwritten signatures for the signing of electronic documents. This means that although the customer is signing using their hand, instead of paper and pen a special signing pad or tablet is used. They not only scan the graphic form of the signature, but also its biometric characteristics. From the perspective of guaranteed authenticity, a signature created using this technology has the same quality as a signature by pen on paper. It is practically impossible to falsify and any attempt is forensically identified (forensic document examination).

Thanks to the paperless process when entering into contracts, data are immediately transferred to the central system without the need to transcribe them from paper versions. We therefore managed to cut the time from signing a contract to its execution from weeks to just days, or even hours. At the same time, we eliminated the costs for processing and archiving paper documents, minimised errors and, of course, generated substantial savings on paper and printing.

Personalised offers increased seller success, multichannel support increased their agility

Before signing the contract itself, however, you have to choose the right product. The new system from PosAm introduces an important change also in this part of the sales process. The use of preprepared standard paper contracts were replaced by personalised offers, which take into account the individual needs of the customer. We achieved this new function by combining sales and the CRM system and by elaborating a sophisticated business logic. It takes into account information about the customer, their history (products, contracts, invoices, consumption and so on), as well as the current product portfolio of ZSE.

It is important that we ensure the same functionality for the field sales team as the branches enjoy. This uniform process and the same application support for various sales channels and sales points produces many positive effects. The sales force received a modern and powerful tool for preparing offers, while the inclusion of new products for sale is greatly simplified and accelerated, with lower costs and better sales results.

Efficient management and control improved the sales process

For ZSE Energia managers to have the whole process under control, we equipped them with a strong mechanism for managing sellers and product campaigns. The system registers the assignment of customers to individual sales representatives, records sales activity and evaluates the effectiveness of individual sellers and campaigns. This has a positive impact on the effectiveness of sales and on attaining the company’s business goals.

A system that pushes ZSE Energia to the top

The energy business today is incomparable to what it was ten years ago and the whole sector stands at the threshold of major change. We are witnessing change in global trends, economics, geopolitics, and the rise of new technologies, while customer behaviour and expectations are changing. Energy companies await transformation from being mere suppliers of commodities to providers of comprehensive energy solutions. The high standard of customer care and the ability to provide quality advice and services will be crucial to achieving this goal.

The new system of management and product sales also helps ZSE Energia confront this challenge in the face of growing competition. “PosAm was able to synchronise its technology with our systems to create a single harmonious whole that would bring a new standard and quality to our sales and service processes. At a time when mobility is ever present, it is crucial that thanks to the multichannel solution we can provide customers with the same quality of services across all sales-service channels, as well as at home in the case of a personal visit” adds Rajmund Rédvai, Head of Retail Section from ZSE Energia.

Príspevok New approach to sales channel management in the energy sector je zobrazený ako prvý na PosAm.

The global insurance market is entering a period of unprecedented change. Changing customer behaviour, pressure of regulators and new technologies are all set to transform the whole market dramatically in the years to come. Having a better understanding of the demands and expectations of customers in the digital era helps insurers prepare their product innovations, improves the effectiveness of sales channel management, optimises activities as part of individual phases of the sales cycle, boosts customer satisfaction, and in the end assists them also in achieving their business goals.

Fundamental changes to products and how sales are made means that the sale of new products can be launched in the shortest time possible. A shorter time-to-market is unavoidable with breakthrough innovation and business strategy of the future. In his talk, PosAm’s Director of International Development, Ján Rapan, will be looking at how to minimise the time from idea to actual placement of a product on the market using multiple sales channels. The aim is not only to gain a competitive advantage, but also reduce costs and ensure a faster return on investment and profit generation. What PosAm is presenting to event participants is not some theoretical concept, but a third generation solution for multichannel sales of insurance products that has been attested in practice.

About the conference:

8th Annual Insurance Distribution Strategies

About　PosAm:

PosAm is a leading Slovak IT company. The company reaffirmed and boosted this position in 2010 when it became part of the Deutsche Telekom group.

PosAm concentrates its efforts on providing services and solutions for corporate clients from the banking, insurance, industrial, utility and telecommunications sectors, and in public administration.

In the insurance business, PosAm has developed unique solutions for key insurance processes: Sales, Product Development, Claims Management and Fraud Detection. It is here that PosAm is the flagship of the whole Deutsche Telekom group thanks to its know-how in this field.

Príspevok Breakthrough in insurance distribution strategy je zobrazený ako prvý na PosAm.