Managed IT services are focused on support and operation of applications, infrastructure and IT users at the customers. The support is represented by Service desk as a single contact point with a three-stage level of support. The operation provides proactive services such as monitoring, prophylaxis, administration, implementation, restoration and archiving which are aimed to prevent failures. We intend to provide customers with services which will make them free of their routines and able to concentrate on the business itself and the strategic IT development.
PosAm Managed IT services will enable your company to shift from reactive services focused on continual problem and incident solving to proactive services. Our customers can benefit from costs reduction, higher efficiency, improved quality and standardization of internal and external IT services. Results of transformation process include SLA introduction, IT service measurability and better arrangement of IT costs.
- PosAm long-term experience and results in the field of managed services
- ITIL and ISO know-how
- Strong, stable and financially secure partner of the Slovak Telekom Group
- Quality service network in Slovakia, including spare parts availability
- Sufficient internal capacities
- Multilingual contact centre