Solutions and services

Hardware Service and Support

Computer hardware performance is one of the key factors for the business success of our customers. PosAm offers quality service and outsourcing services focused on guarantee and after-guarantee service of end devices and printing services.

Authorized guarantee and after-guarantee service

Guarantee and after-guarantee service of the following trade marks: Hewlett-Packard, IBM, Lenovo, OKI

Slovak nationwide network of PosAm branches and high levels of expert knowledge and skills are the precondition of quality services provided by the authorized service centre for the following devices and manufacturers:

  • Servers: Hewlett-Packard and IBM
  • Desktops and laptops: Hewlett-Packard, Lenovo
  • Printers, plotters and multifunction devices: Hewlett-Packard, OKI*

* after-guerantee service only

PosAm Fix

Contractual service of IT end devices

End user devices (desktop computers, laptops, printers, photocopiers) are an important support element of our customers business. In cases of malfunction of these devices it is crucial to remove the faults in a professional and rapid way. There are two ways to do it, either repairs or replacements.

Within the PosAm Fix service, the company provides the following:

  • Authorized guarantee and after-guarantee service of IT end devices
  • On-site services right at the location
  • Disassembly, repair and reassembly of repaired devices
  • Spare parts necessary for repairs of devices
  • Lending replacement devices free of charge

Guaranteed service parameters:

  • Support availability within 8:00 AM – 6:00 PM on weekdays
  • Remote diagnostics of faults on the day of error reporting
  • Faults removed no later than within the next weekday
  • No additional fees for service intervention, travel, spare parts or lending a replacement device

 

PosAm Print

Outsourcing of printing services

Do you need to replace your old and inefficient devices for new ones with low running costs? Do you wish to keep your printing costs under control? Outsourcing of printing services is a solution which eliminates investment costs and decrease running costs of operation, maintenance and supplies. PosAm printing services are provided under favorable conditions with no flat fees, commitments or limits on numbers of printed pages.

Within the PosAm Print service, the company provides the following:

  • Flexible lease of printing devices
  • Regular supplies of printing cartridges (so-called toners)
  • Device replacement piece for piece in case of failure
  • Prices for printing toners and device service are included in the price per page
  • Technical support within 8:00 AM - 6:00 PM on weekdays

Guaranteed service parameters:

  • No lease fees; price for printed pages
  • Service with no commitments, flat fees or limits on numbers of printed pages
  • Faulty device replacement no later than within the next weekday
  • No additional fees for service intervention, spare parts or device replacements
  • Possible to return or exchange printers for various models free of charge


back to top